1. Who is responsible for your data?
TMT Web is responsible for the personal information described in this policy. If you have a privacy question or want to exercise one of your rights, please contact us through the website’s Contact page.
2. What information we may collect
Depending on how you use the site or work with us, we may collect:
- Your name, business name, email address and other contact details you choose to provide.
- Information about your website, project, budget, timeframe and support requirements.
- Messages, files or technical information you send while asking for support.
- Basic server and security logs such as IP address, browser information, request time and pages requested.
- Project and billing information where this is necessary to provide paid services.
3. How we use information
We may use personal information to respond to enquiries, prepare proposals, provide and support services, maintain security, keep appropriate business records, improve our services and meet legal or accounting obligations.
4. Our legal bases
Under UK data-protection law, our legal basis will depend on the situation. We may process information because it is necessary to take steps before entering into a contract, to perform a contract, to comply with a legal obligation, because we have a legitimate interest in operating and protecting our business, or because you have given consent where consent is required.
5. Contact forms and questionnaires
If you submit a contact form or project questionnaire, we use the information to understand your request and communicate with you. Do not include passwords, payment-card details or other sensitive credentials in a general enquiry form. Where we need access to a website or server, we will arrange a more appropriate way to share access details.
6. Cookies and analytics
This website build does not rely on advertising cookies. If optional analytics, marketing tools or other non-essential cookies are added in future, the cookie information and consent controls should be updated before those tools are enabled.
7. Third-party services
We may use trusted providers for hosting, email, forms, project delivery, payments or other business operations. Those providers should only receive information needed to provide the relevant service. Portfolio pages may also display externally generated website previews; loading those previews can cause your browser to connect to the preview provider.
8. How long we keep information
We keep information only for as long as it is reasonably needed for the purpose it was collected, including to manage enquiries, provide services, maintain records and meet legal, tax or accounting requirements. Enquiries that do not become projects may be removed when they are no longer useful for follow-up or record keeping.
9. Sharing information
We do not sell personal information. We may share information with service providers, professional advisers or authorities where this is necessary to deliver services, protect the business, enforce rights or comply with the law.
10. International transfers
Some technology providers may process data outside the UK. Where that happens, appropriate safeguards should be used in accordance with UK data-protection law.
11. Security
We take reasonable technical and organisational measures to protect personal information. No website or transmission method can be guaranteed to be completely secure, so please avoid sending credentials or highly sensitive information through ordinary contact forms.
12. Your rights
Depending on the circumstances, you may have rights to access your personal data, ask for inaccurate information to be corrected, request deletion, restrict or object to processing, and ask for certain data to be provided in a portable format. Where processing relies on consent, you can withdraw that consent.
13. Complaints
If you are unhappy with how your information is handled, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
14. Changes to this policy
We may update this policy when our website, services or legal requirements change. The date at the top of the page shows when it was last updated.
15. Contact
For privacy questions, data requests or complaints, use the Contact page and make it clear that your message relates to privacy.